- What colors are available, and can I mix colors for the tops and the bottoms?
Our standard colors are: Black, Blue, Red, Yellow, Granite, Green, and Blaze Orange. Olive
Green has been discontinued by the manufacturer. Pictures are available on our logos and imprinting page.
You cannot mix colors for top and bottom; our customers have consistently found that they prefer the single color Glove Guards™ and Utility Guards™.
Please note that you CAN order custom coloring for both the clips and custom imprints. We use the Pantone® Matching System to match your colors, just as a paint store would. If you are interested in this, please contact us via our web contact form or by phone at (828) 456-8017.
- What is the minimum/maximum order I can place?
There is no minimum order on blank Guards or standard slogan Guards for shipping destinations inside the United States; custom orders have a minimum of 50. There is no maximum. Please note that orders under 300 units will incur a handling charge of $4.25 and that there are price breaks for bulk orders. For orders greater than 5,000, please contact us by phone at (828) 456-8017 to inquire about pricing.
There is a minimum order for international shipments of 250 quantity.
- What kind of custom imprinting is available?
Please see our logos and custom imprinting page for a detailed answer to this question.
Basically, any one- or two-color text and/or image which fits the imprintable area (1 1/4" x
1/2") is possible.
- Do you ship internationally?
Yes, we will gladly process most international orders. Payment for orders originating outside the United States is
by Wire Transfer only, and international payments must be made in United States Dollars (USD). Payment is due at time of sale; products will not be
shipped until payment is received. We cannot accept "advance fee" or "overage" payments; we can only accept payment for the goods sold, plus
shipping costs and any order fees (no customs duties). We apologize for any inconvenience, but due to high levels of banking fraud, we cannot accept orders from Nigeria. We are also unable to accept orders from China at this time.
Please note that all customs charges and local taxes, including the VAT tax, are the responsibility of the customer.
We will neither invoice you for these charges or pay them before shipment.
There is a minimum quantity for international orders of 250.
To inquire further, please contact us.
-
What types of payment do you take?
We accept Visa, MasterCard, American Express, and Discover cards for orders
placed online. Visa, MasterCard, American Express, Discover, and checks
drawn on US banks may be used for payment for offline orders. Payment
from outside of the United States of America
currently require funds be received by Wire Transfer. All
funds and amounts are in United States Dollars (USD). Payment is
due at time of sale; products will not be shipped until payment is
received. Regular customers
placing large orders on a scheduled recurring basis may be eligible
for other payment options. To pay check, wire transfer, or to inquire
further, please contact
us.
- I need my order quickly. What type of turnaround can I expect, and what are my shipping alternatives?
Blank Glove Guards™ and Utility Guards™ ship next business day. Standard Safety Slogan stock items ship in 1 to 5 business days. Custom orders ship within 7 business days after signed paper proof is received.
Standard shipping is via UPS Ground. All UPS shipping options (including Next Day Air) are available
in our website checkout system. Fedex and DHL shipping
are available upon request, though they are rarely cheaper or faster -
please call before placing your order if you do not want
to use UPS. Please note that shipping times are beyond
our control and are in addition to order preparation times, as explained
above.
- What is your return policy?
Returns will be accepted within 14 days only and will incur a 25% restocking fee. All sales on custom orders are final; no returns of custom orders are possible! Shipping and applicable customs charges on any returns will be at the customer's expense.
- Do you charge sales tax?
We charge North Carolina Sales & Use tax on orders to be delivered in North Carolina. We are required by law to collect this tax on both the products and on shipping and handling charges for products delivered in North Carolina.
